At GENTRIX, we prioritize our customers by providing a transparent and straightforward sales policy to ensure a smooth and satisfying shopping experience.

1. Order Processing
   All orders are processed within 1-2 business days. Once your order is placed, you will receive a confirmation email with your order details. If there are any issues with your order, our customer service team will contact you promptly.

2. Payment Methods
   We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted for your security.

3. Shipping & Delivery
   We offer both standard and expedited shipping options. Shipping times vary depending on your location and selected shipping method. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.

4. Returns & Exchanges
   If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 30 days of receipt. Items must be in their original condition, unworn, and with all tags attached. To initiate a return or exchange, please contact our customer service team.

5. Refunds
   Refunds will be processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable.

6. Customer Support
   Our customer support team is available to assist you with any questions or concerns. You can reach us via email at contact@zentopix.xyz or by calling our hotline . We strive to respond to all inquiries within 24 hours.

7. Privacy & Security
   Your privacy and security are our top priorities. We do not share your personal information with third parties, and all data is securely stored in compliance with relevant regulations.

We are committed to providing an excellent shopping experience and look forward to serving you at MODERNGENTS.