Privacy Policy

Effective Date: February 24, 2025

At ZENTOPIX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website www.zentopix.xyz or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with our policies, please discontinue use of our website.

1. Information We Collect

When you visit ZENTOPIX, we may collect the following types of information:

1.1 Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Information (processed securely by third-party payment providers, not stored by us)

1.2 Non-Personal Information

  • IP Address
  • Browser Type & Version
  • Device Type & Operating System
  • Website Interaction Data (pages viewed, time spent, referring URLs, etc.)

1.3 Cookies & Tracking Technologies

  • We use cookies and tracking pixels to improve user experience, analyze website performance, and personalize marketing efforts.
  • Users can manage or disable cookies through their browser settings.

2. How We Use Your Information

We use the collected data to:

✅ Process and fulfill orders (including shipping, payment processing, and customer service).
✅ Send order confirmations, receipts, and transaction-related emails.
✅ Improve website functionality, user experience, and customer support.
✅ Provide personalized marketing, promotions, and product recommendations.
✅ Detect fraudulent activities, security threats, and prevent unauthorized access.
✅ Comply with legal requirements and industry regulations.

📌 We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Protection & Security

We prioritize data security and take appropriate measures to protect your personal information:

🔒 SSL Encryption: All transactions are secured using Secure Socket Layer (SSL) encryption to protect data transmission.
🔒 PCI Compliance: We adhere to Payment Card Industry Data Security Standards (PCI DSS) to ensure safe payment processing.
🔒 Restricted Access: Only authorized employees with a legitimate business need can access sensitive customer data.

Despite our efforts, no online platform is 100% secure, and customers should take precautions to protect their accounts.

4. Sharing & Disclosure of Information

We only share personal information under the following circumstances:

4.1 Third-Party Service Providers

We may share data with trusted third-party partners to facilitate business operations, including:

  • Payment Processors (e.g., PayPal, Stripe)
  • Shipping & Logistics Providers (e.g., UPS, FedEx)
  • Email Marketing & CRM Services

These providers are required to maintain the confidentiality and security of your information.

4.2 Legal Compliance & Fraud Prevention

We may disclose personal data when required by law, such as:

  • Responding to legal requests or government investigations.
  • Preventing fraud, unauthorized transactions, or protecting customer security.

5. Your Privacy Rights & Choices

5.1 Access, Update, or Delete Your Data

Customers have the right to:

  • Access or request a copy of their stored personal information.
  • Update or correct inaccuracies in their personal details.
  • Request data deletion, subject to legal obligations.

To request data access or deletion, contact us at contact@zentopix.xyz.

5.2 Opt-Out of Marketing Communications

  • Customers can unsubscribe from emails by clicking the “Unsubscribe” link in any email.
  • To opt out of personalized ads and cookies, adjust your browser settings.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device to improve website functionality and personalization.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for website operation (e.g., shopping cart, login).
  • Analytics Cookies: Help us track website traffic and user behavior.
  • Marketing Cookies: Used for personalized advertising.

6.3 Managing Cookies

Users can disable or delete cookies through their browser settings, but this may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. ZENTOPIX is not responsible for the privacy practices of these external sites. We encourage users to review the privacy policies of any third-party platforms before sharing personal data.

8. Data Retention Policy

We retain personal information only as long as necessary for business operations, legal obligations, and fraud prevention:

📌 Order & Transaction Data: Stored for up to 7 years for tax and legal compliance.
📌 Marketing Data: Stored until the user opts out or requests deletion.
📌 Inactive Accounts: Automatically deleted after 24 months of inactivity.

9. Children’s Privacy

ZENTOPIX does not knowingly collect data from children under 13 years old. If we discover that we have unintentionally collected such data, we will delete it immediately.

Parents or guardians who believe their child has submitted personal information should contact contact@zentopix.xyz.

10. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or business operations.
  • Customers will be notified of major updates via email or website announcement.
  • Continued use of our website constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

📍 Address: 2909 Davis Lane, Centennial, Colorado, United States
📞 Phone: +1 720-333-5350
📧 Email: contact@zentopix.xyz
🌐 Website: www.zentopix.xyz