Payment Policy

Effective Date: February 24, 2025

At ZENTOPIX, we are committed to providing a secure, seamless, and transparent payment process for all customers purchasing our premium pet food products. This Payment Policy outlines the available payment methods, billing process, security measures, and refund guidelines for all transactions made on www.zentopix.xyz.

By placing an order, you agree to comply with the terms outlined in this Payment Policy.

1. Accepted Payment Methods

To ensure a smooth and secure checkout experience, we accept the following payment methods:

✔ Credit & Debit Cards: Visa, MasterCard, American Express, Discover
✔ Digital Payments: PayPal, Apple Pay, Google Pay
✔ Bank Transfers: Available for wholesale and bulk orders
✔ Cryptocurrency Payments: Bitcoin, Ethereum (coming soon)

📌 Note: We do not accept cash on delivery (COD) payments at this time.

2. Currency & Pricing

  • All prices listed on ZENTOPIX are in United States Dollars (USD).
  • If you are purchasing from outside the USA, your bank may apply currency conversion fees.
  • Prices are subject to change without prior notice, but once an order is placed, the price remains locked in.

3. Payment Processing & Billing

3.1 Payment Authorization

  • Your payment method will be charged immediately upon completing the checkout process.
  • If a transaction is declined, please check:
    • Your card details (number, expiration date, CVV).
    • Whether your bank has placed a restriction on online transactions.
    • If your account has sufficient funds available.

3.2 Order Confirmation & Billing

  • After a successful payment, you will receive an email confirmation with your order details and invoice.
  • The billing descriptor on your statement will appear as ZENTOPIX PET FOOD.
  • If you do not receive an email confirmation within 24 hours, please check your spam/junk folder or contact us at contact@zentopix.xyz.

3.3 Subscription Payments (If Applicable)

  • If you subscribe to our auto-renewal service for pet food deliveries, you agree to be charged automatically on the subscription renewal date.
  • Customers can cancel or modify subscriptions at any time through their account dashboard.

4. Secure Payment Processing

At ZENTOPIX, we prioritize security and privacy to protect customer transactions.

🔒 SSL Encryption: All payment information is encrypted with Secure Socket Layer (SSL) technology.
🔒 PCI Compliance: We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure safe transactions.
🔒 Fraud Prevention: We monitor all transactions for suspicious activities and may request additional verification if needed.

📌 Important: ZENTOPIX does not store your credit card information. All payments are securely processed by third-party payment gateways.

5. Payment Failures & Declined Transactions

If your payment fails or is declined:

  1. Verify your payment details and try again.
  2. Contact your bank to ensure the transaction is not blocked.
  3. Try an alternative payment method (PayPal, another card, etc.).
  4. If the issue persists, email us at contact@zentopix.xyz for assistance.

6. Refunds & Chargebacks

6.1 Refund Policy

  • Customers may request a refund in accordance with our Refund & Return Policy.
  • Refunds are processed within 7-10 business days after approval.
  • Refunds will be issued to the original payment method only.

6.2 Chargeback Policy

  • If you dispute a charge with your bank or payment provider without first contacting us, this may be considered fraudulent activity.
  • Before filing a chargeback, please reach out to our support team at contact@zentopix.xyz to resolve any issues.
  • Unauthorized chargebacks may result in account suspension or legal action.

7. Taxes & Additional Fees

  • All product prices displayed on the website are exclusive of sales tax unless otherwise stated.
  • Sales tax may be applied based on your shipping address in accordance with local tax regulations.
  • Customers are responsible for any currency conversion fees or international transaction fees imposed by their bank.

8. Bulk Orders & Wholesale Payments

For bulk purchases and wholesale inquiries, we offer:
✔ Special pricing & discounts for bulk buyers.
✔ Flexible payment options (bank transfers, corporate invoicing).
✔ Dedicated account managers for wholesale clients.

📌 Interested in wholesale orders? Contact us at contact@zentopix.xyz for details.

9. Subscription Payment Terms (If Applicable)

  • Customers opting for monthly or bi-weekly pet food subscriptions agree to automatic payments.
  • Subscriptions can be canceled at any time before the next billing cycle.
  • Refunds are not available for partially used subscription periods.

10. Customer Support & Payment Assistance

If you have any payment-related inquiries, our team is here to help:

📍 Address: 2909 Davis Lane, Centennial, Colorado, United States
📞 Phone: +1 720-333-5350
📧 Email: contact@zentopix.xyz
🌐 Website: www.zentopix.xyz