Sales Policy

Effective Date: February 24, 2025

At ZENTOPIX, we are committed to providing our customers with high-quality pet food through a transparent, fair, and secure purchasing process. Our Sales Policy outlines the key terms and conditions that apply to all purchases made through our official website (www.zentopix.xyz).

By placing an order on our website, you agree to comply with the following terms and conditions.

1. Order Process

1.1 Placing an Order

  • Customers can browse our selection of premium pet food and place an order directly through our website.
  • Orders are confirmed via email notification, which includes order details, billing information, and estimated shipping time.
  • Once an order is placed, it cannot be modified. If you need to make a change, please contact us within 24 hours for assistance.

1.2 Order Acceptance & Confirmation

  • All orders are subject to stock availability and acceptance by ZENTOPIX.
  • If an item is out of stock, we will notify you as soon as possible and provide an option for a refund or exchange.
  • We reserve the right to cancel orders that contain incorrect pricing or product descriptions due to system errors. In such cases, a full refund will be issued.

2. Pricing & Payment

2.1 Product Pricing

  • All product prices are listed in USD ($) and include applicable taxes, unless otherwise stated.
  • Prices are subject to change without prior notice. However, once an order is placed, the price will remain locked in.
  • Any discounts or promotions will be clearly displayed on the website and automatically applied at checkout.

2.2 Payment Methods

We accept the following secure payment methods:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Bank Transfers (For bulk orders only)

Important Notes:

  • All payments are processed securely using SSL encryption.
  • Customers are responsible for any bank fees or currency conversion fees applied by their financial institution.
  • Payment must be made in full before an order is shipped.

3. Shipping & Delivery

3.1 Shipping Policy

  • We offer nationwide and international shipping via trusted carriers.
  • Orders are typically processed within 1-2 business days and shipped within 3-7 business days, depending on your location.
  • You will receive a tracking number once your order has been shipped.

3.2 Shipping Fees

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • We offer free shipping on orders over $100 (applies to select locations only).

3.3 Delivery Issues

  • If your order is delayed or lost, please contact us at contact@zentopix.xyz.
  • We are not responsible for delays caused by customs clearance, weather conditions, or courier issues.

4. Cancellations & Modifications

4.1 Order Cancellation Policy

  • Customers can cancel an order within 24 hours of placing it by contacting our support team.
  • Orders that have already been processed or shipped cannot be canceled.

4.2 Modifying an Order

  • If you need to change an order (e.g., update shipping details or product quantity), please contact us within 24 hours.
  • Once an order has been processed, modifications are not possible.

5. Returns, Refunds & Exchanges

Please refer to our Refund & Return Policy for complete details on returning a product or requesting a refund.

6. Bulk Orders & Wholesale

We offer bulk ordering and wholesale pricing for pet stores, veterinarians, and distributors. If you are interested in partnering with ZENTOPIX, please contact us at contact@zentopix.xyz for more details.

✔ Minimum order quantities apply for wholesale purchases.
✔ Customized pricing & exclusive discounts are available for large orders.
✔ Dedicated account managers for bulk order customers.

7. Customer Support & Assistance

If you have any questions or concerns regarding your order, our customer support team is here to help!

📍 Address: 2909 Davis Lane, Centennial, Colorado, United States
📞 Phone: +1 720-333-5350
📧 Email: contact@zentopix.xyz
🌐 Website: www.zentopix.xyz

Our support hours:
🕒 Monday – Friday: 9:00 AM – 6:00 PM (MST)
🕒 Saturday – Sunday: Closed