Terms and Conditions

Effective Date: February 24, 2025

Welcome to ZENTOPIX! These Terms and Conditions (“Terms”) outline the rules and regulations for using our website www.zentopix.xyz and purchasing our products. By accessing this website and/or making a purchase, you accept these Terms and Conditions in full. If you do not agree with any part of these Terms, please do not use our website.

1. Definitions

  • “Company” refers to ZENTOPIX, registered in the United States.
  • “Website” refers to www.zentopix.xyz.
  • “User,” “You,” or “Customer” refers to any individual who visits, accesses, or makes a purchase from our website.
  • “Products” refer to pet food and related items sold by ZENTOPIX.

2. Website Use

By using this website, you agree to:
✅ Use it lawfully and in compliance with applicable laws and regulations.
✅ Provide accurate and truthful information when making a purchase.
✅ Not engage in fraudulent, illegal, or harmful activities that may disrupt the website.
✅ Not attempt to hack, modify, or reverse engineer any part of the website.

We reserve the right to restrict access or terminate accounts of users who violate these conditions.

3. Orders & Payments

3.1 Order Acceptance

  • All orders are subject to availability and approval.
  • If an order cannot be fulfilled, we will notify you and offer an alternative or a refund.

3.2 Pricing & Payment

  • All prices are listed in USD ($) and are subject to change without notice.
  • We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and bank transfers for bulk orders.
  • Full payment must be received before an order is shipped.

3.3 Fraud Prevention

We reserve the right to cancel or refuse orders suspected of fraud or unauthorized transactions.

4. Shipping & Delivery

4.1 Shipping Policy

  • We ship orders nationwide and internationally via trusted carriers.
  • Estimated shipping times vary based on location but typically range from 3-7 business days.
  • Tracking details will be provided upon shipment.

4.2 Delivery Responsibility

  • ZENTOPIX is not responsible for delays caused by customs, weather, or courier issues.
  • Customers must ensure that their shipping address is accurate.

For full details, refer to our Shipping Policy.

5. Returns, Refunds & Cancellations

  • Returns and refunds are available within 30 days of purchase for unopened and unused products.
  • Refunds will be processed within 7-10 business days after receiving the returned product.
  • Orders can be canceled within 24 hours of purchase if they have not yet been processed.

For full details, refer to our Refund & Return Policy.

6. Product Disclaimer

  • ZENTOPIX products are formulated for pet consumption only and should not be used for any other purpose.
  • We strive to provide accurate product descriptions, but individual pet dietary needs may vary.
  • Customers should consult a veterinarian before making significant dietary changes for their pets.

7. Limitation of Liability

To the fullest extent permitted by law:

  • ZENTOPIX shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.
  • Our liability is limited to the amount paid for the product.

8. Intellectual Property Rights

  • All content, trademarks, logos, and images on this website are owned by ZENTOPIX and protected under copyright laws.
  • You may not copy, modify, distribute, or commercially use any website content without our written consent.

9. Privacy Policy

We respect your privacy and data security. By using our website, you agree to our Privacy Policy, which explains how we collect, store, and use your personal data.

10. Third-Party Links

Our website may contain links to third-party websites. ZENTOPIX is not responsible for the content, policies, or security of these external sites.

11. Force Majeure

ZENTOPIX shall not be held liable for any delays or failures caused by events beyond our control, including but not limited to:

  • Natural disasters (earthquakes, floods, hurricanes)
  • Government regulations or restrictions
  • Labor strikes, war, pandemics, or supply chain disruptions

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the State of Colorado, United States.

  • Any disputes must be resolved in a court of competent jurisdiction in Colorado.
  • Users agree to waive class action lawsuits against ZENTOPIX.

13. Changes to Terms & Conditions

  • ZENTOPIX reserves the right to update or modify these Terms at any time.
  • Users will be notified of significant changes via email or website announcement.

By continuing to use our website after updates, you agree to the revised Terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📍 Address: 2909 Davis Lane, Centennial, Colorado, United States
📞 Phone: +1 720-333-5350
📧 Email: contact@zentopix.xyz
🌐 Website: www.zentopix.xyz